Panel Beating FAQ's
Here are some frequently asked questions to help you understand our repair process, from assessments and insurance claims to payment options and warranty coverage.
I've damaged my car; should I contact my insurance provider or the repairer first?
There’s no right or wrong answer, but if someone else is involved, it’s usually best to call your insurance company first. They can explain the process and help with getting the repairs sorted.
If you’re not sure what to do, you’re welcome to come in and have a chat with us about your options and the next steps.
When making an insurance claim, can I choose who repairs my car?
Yes, you usually can. Most insurers have a list of preferred repairers, but you’re often free to pick your own as long as they meet the insurer’s quality standards.
It’s best to check directly with your insurer to understand their policy and know your options before setting up repairs.
Can I send some photos of the damage by email to get a quote?
Yes, you can! Just send us some clear photos of the damage from a few different angles, and we’ll give you a quote based on what we see.
This helps us get a good idea of the repairs needed and provide you with an accurate estimate.
How long does an assessment take, and will I need to leave my car with you?
Our assessment typically takes about 30 minutes, depending on the extent of the damage. In most cases, you won’t need to leave your car with us unless more detailed inspections are required.
Just pop in, and we’ll take a look to give you a clear idea of the work involved and the costs.
What happens after the assessment?
After we complete the assessment, we’ll discuss the repair options with you, including the estimated costs and timeframe.
If you’re happy to proceed, we’ll work with you to schedule a convenient time for the repairs.
Our team will keep you updated throughout the process to ensure everything is completed to the highest standard.
How long does it take to get approval from the insurance company?
The approval time from insurance companies can vary, typically taking anywhere from a few days to a couple of weeks, depending on the insurer and the specifics of your claim.
We’ll handle the communication with your insurance provider and keep you updated on any progress, so you know when we can begin the repairs.
Can I arrange for extra work to be done while my vehicle is in for an insurance claim?
Yes, absolutely! If you’d like additional work done on your vehicle, just let us know, and we can organise it while it’s here for the insurance repairs.
We’ll provide a separate quote for the extra work, so you’ll know the cost outside of the insurance claim. This way, we can take care of everything in one go.
How long will the repairs take?
Repair times vary depending on the extent of the damage and parts availability, but we’ll give you an estimated timeframe after the initial assessment.
We’ll keep you updated throughout the process so you know exactly when your vehicle will be ready. Our goal is always to get you back on the road as quickly as possible without compromising on quality.
When I drop off my vehicle for repairs, will a replacement vehicle be available for me to use?
Yes, we can arrange a replacement vehicle for you while your car is being repaired, depending on availability.
Just let us know in advance if you’ll need one, and we’ll do our best to make sure you stay on the road during the repair process.
Will there be a fee for using the loan car?
There may be a small fee for the loan car, depending on your specific situation and insurance coverage.
We’ll explain any charges upfront, so you’re fully informed and can plan accordingly.
How will I know when my car’s ready to pick up?
We’ll give you a call or send a quick email as soon as your car’s good to go. That way, you’ll know right away and can swing by to collect it whenever it suits you.
Will I be able to tell the repairs were done after a major accident?
Our goal is to make your vehicle look as good as new, even after major repairs. We use top-quality materials and match the paint perfectly, so the repairs shouldn’t be noticeable.
We’re all about attention to detail, so your car will be looking its best when you get it back.
Do the repairs come with a warranty?
Yes, all our repairs come with a warranty to give you peace of mind. If anything unexpected comes up related to our work, just bring your vehicle back, and we’ll sort it out.
We stand by the quality of our repairs and want you to feel confident in the results.
Who do I pay the insurance excess to?
You’ll pay the insurance excess directly to us when you pick up your vehicle after the repairs.
We handle the rest with the insurance company, making the process as straightforward as possible for you.
Can I get my vehicle repaired and pay off the balance in instalments after collecting it?
In most cases, we require full payment upon collection.
However, if you need flexibility, let us know, and we’ll discuss possible payment options to see if we can work something out that suits you.